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Ordering & Shipping

  • We prepare and ship all orders received by 1pm on the same day.
  • All UK orders ship by trackable next day service with tracking provided for your convenience
  • We only charge one shipping fee where applicable regardless of your order size
  • We offer optional timed expedited delivery options which can be selected from the payment page. Applicable costs are displayed and you may select your preferred option. 

Order Enquiry & Returns

  • You may request cancellation of your order by contacting us on via email on penpals@wearejoi.co.uk or chat with us via our online chat app. We will advise if too late to cancel or cancel and send you confirmation if the order has not been processed.
  • You may return your items within 30 days of order for a full refund. If you wish to return your order, please contact us via the contact form, our online chat app or email at penpals@wearejoi.co.uk for full a Return Authorisation Number and return instructions. Please do not return your items to us without contacting us first.
  • Should you have any question or issue regarding your order, please contact us via our contact form or send us an email at penpals@wearejoi.co.uk



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